5 Ways to Upgrade Your OTT Business to Power Live Events at Scale


By Ralf Jacob, President, Verizon Digital Media Services

Many over-the-top (OTT) providers’ platforms were designed with video on demand (VOD) in mind. But live events are a completely different animal, with their own unique challenges – challenges that require robust, specialized infrastructure to meet. Here are five ways OTT providers need to upgrade their technology if they’re going to meet the exploding demand for streaming live events online.

1. Be ready for spikes in viewership
One major difference between live events and VOD is that with live, a huge chunk of your audience will be tuning in at the exact same time. Maybe it’s at the beginning of your broadcast, or maybe it’s in the nail-biting fourth quarter of a tight playoff game. In either case, your infrastructure must be capable not only of managing 10 million-plus sessions concurrently, but also of creating tens of thousands of new sessions each second, even when you aren’t expecting it.

That means having servers ready to handle surges in viewership. And I mean big surges. When you hit capacity during a live event, don’t just scale up one more server, scale up 100 more, in case demand keeps growing.

2. Optimize for quality
Delivering quality live video to huge high-def screens is its own challenge. With VOD, high-quality chunks of a popular video are usually already encoded and cached at the edge before the viewer even tunes in. Delivering those chunks to a 70-inch TV or another high-resolution screen is relatively fast and easy. With streaming live events, however, the content source can come from remote locations, with less than optimal connectivity, leading to delays.

To meet this challenge, providers need to optimize every step of the digital media supply chain. Workflows for contributing, ingesting, encoding, packaging and delivering content to the edge need to be streamlined to squeeze out any additional steps that slow a stream and pull viewers “behind live”. For example, at 1 to 1 relationship, live event producers can attract the right advertisers on the right terms and capitalize on a captive audience.

More relevant ads mean happier viewers, which means more viewers, which means more ad revenue. And a unified plan for live video streaming is all that it takes to create that positive feedback loop.

5. Prepare for the future
Live event producers should also look to the future when designing infrastructure to handle live video. Maybe they only need infrastructure to handle a handful of viewers today, but what happens if a million viewers tune in tomorrow? What if those viewers want their content as streaming 360-degree virtual reality, or streamed to some device that hasn’t been invented yet? What if every one of them had their own customized feed of live videos tailored uniquely to them? We haven’t yet seen the full potential of live OTT.

Live event producers should be thinking ahead to these “what ifs” and others to guide them as they plan their next 10, 20, or 30 years of OTT strategy.

This article originally appeared in the M&E Journal from MESA (Media & Entertainment Services Alliance) with contribution from the Hippo Thinks research network.

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