Verizon Media’s Vulnerability Disclosure Program Policy

Verizon Media’s information security team, the Paranoids, are committed to protecting our brands, our partners, and our users. As a part of our commitment, the Paranoids, along with outside researchers, regularly test for new ways our adversaries might attempt to impact our systems. These tests assist in uncovering vulnerabilities in systems and software written by Verizon Media, as well as in open-source and commercial products used within our networks. 

If you believe you have identified a security vulnerability, we encourage you to use one of the following reporting options described in this Vulnerability Disclosure Program Policy (the “Policy”) so that we may investigate and take appropriate action. Below we also outline how and when we disclose vulnerabilities involving third parties.

Your participation in Verizon Media’s Vulnerability Disclosure Program (the “Program”) is voluntary and subject to the terms and conditions set forth in this Policy.  By reporting a vulnerability to Verizon Media, you acknowledge that you have read and agreed to fully comply with this Policy.

Verizon Media maintains the right to terminate this Program at any time with or without notice.  We may amend this Policy at any time [by posting a revised version on our website]. By continuing to participate in the Program after any such changes, you accept the Policy’s terms and conditions as modified.  

Reporting a vulnerability to Verizon Media

Outside researchers have the opportunity to report vulnerabilities to Verizon Media either through our program at HackerOne or by contacting us directly. Verizon Media will not initiate a lawsuit or law enforcement investigation against a researcher in response to reporting a vulnerability if the researcher fully complies with this Policy. 

HackerOne Program Researcher Reporting

Verizon Media utilizes HackerOne for bug bounty reporting. Researchers are invited to our public program for select Verizon Media brands. Details on our programs can be found at HackerOne: https://hackerone.com/verizonmedia 

The details of how Verizon Media responds to reports submitted through HackerOne are outlined in the various program documents available at the HackerOne link provided above. 

Independent Reporting

Researchers may not want to report the vulnerability through our HackerOne program for various reasons. Should this be the case, we invite you to directly contact the Paranoids at security [at] verizonmedia.com

Note that reports submitted through email are not eligible for awards. 

Vulnerability reports sent to security [at] verizonmedia.com are reviewed by the Paranoids. To the extent information shared about a security issue is not public knowledge, Verizon Media will keep this particular information confidential and will not disclose the information to third parties without the researcher’s permission, unless a disclosure is: (1) required by law or legal process, (2) in response to a lawful request from a government agency, or (3) necessary or appropriate, as determined by Verizon Media in its sole discretion, to protect our users or our brands.

Rules of Conduct

Verizon Media requires the following of researchers:

  • Researchers may not publicly disclose, or otherwise share information regarding vulnerabilities to any third party pertaining to Verizon Media's intellectual property, without Verizon Media’s express written permission.
  • Researchers must send reports using the PGP key listed below to secure all communications. 
  • When investigating a vulnerability, researchers may only target their own accounts. Researchers may not interact with an individual Verizon Media user account, including modifying or accessing data from an account, if the account owner has not expressly consented to such interaction.
  • Researchers may not, and are not authorized to, engage in any activity that would be disruptive, damaging, or harmful to Verizon Media, its brands or its users. 
  • Researchers may demonstrate an issue using a proof of concept, but may not use a finding to compromise/exfiltrate data, or pivot to other systems, without Verizon Media’s express written permission.
  • Researchers may not violate Verizon Media’s Terms of Service or Privacy Policy or any applicable laws or regulations, including any laws or regulations governing privacy or the lawful processing of data.

Emails sent to security [at] verizonmedia.com unrelated to a submission of a vulnerability, including requests related to HackerOne, might not receive an acknowledgement.

Coordinated vulnerability disclosures to third parties

When a vulnerability is discovered in a third party system, Verizon Media follows an industry standard coordinated disclosure process:

  • Verizon Media will make a reasonable attempt to disclose these newly discovered vulnerabilities directly to the vendors or through a third party coordinator designated by the vendor as soon as possible after discovery.
  • Verizon Media expects the vendor to acknowledge, respond, and communicate updates to Verizon Media throughout the process. 
  • During the first 90 days after initial communication, Verizon Media will not disclose the vulnerability to any other entity, unless a disclosure is: (1) required by law or legal process, (2) in response to a lawful request from a government agency, or (3) necessary or appropriate, as determined by Verizon Media in its sole discretion, to protect our users or our brands. Verizon Media will give the vendor the opportunity to resolve the vulnerability in a reasonable amount of time.
  • After 90 days, if the vendor has not responded or has not demonstrated a good faith effort to resolve the vulnerability, Verizon Media may, in its sole discretion, choose to publicly disclose the vulnerability, along with any potential mitigations.

PGP public key

Download: Verizon Media Security PGP Public Key

Fingerprint: 9419 8BFB A6C7 661F BF0C BAFE 3016 A263 BDF8 3ABD

Do not send messages encrypted with this public key to any email address other than security [at] verizonmedia.com.


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